How do I cancel my DIRECTV Account?

To fully cancel your DIRECTV service, you will need to contact both Smartaira and DIRECTV, as each company manages different parts of your service.

Step 1: Contact Smartaira

Please contact Smartaira to ensure your account is properly updated and any related services are reviewed.

• Log into your Smartaira Portal and submit a Support Ticket
• Email us at support@smartaira.com
• Call us at (310) 974-8776

Our team is available 24/7 to assist you.

Step 2: Contact DIRECTV

You will also need to contact DIRECTV directly to cancel your TV service. Please use the number that corresponds to your account type:

• Legacy Accounts (7 or 8-digit account number): (866) 258-8766
• BAN Accounts (9-digit account number): (866) 595-0077

DIRECTV will handle the cancellation of your television services and any related billing.

Important Information

• Smartaira cannot cancel DIRECTV services on your behalf
• You must contact DIRECTV directly to complete the cancellation
• Do not return DIRECTV equipment to Smartaira
  • DIRECTV will provide instructions for returning their equipment

Need Help?

If you’re unsure which account type you have or need assistance during the process, our Smart Desk is available 24/7 to help guide you.

We’re here to make the process as smooth and straightforward as possible.