Resetting Your Smartaira Portal Username or Password

Created by Jenn Rhynard, Modified on Sat, 21 Mar at 9:14 AM by Jenn Rhynard

If you need to recover your username or reset your password, follow the steps below:

  1. Go to the Smartaira Portal:
    https://portal.smartaira.com/

  2. Click “Recover username or reset password”

  3. Enter your email address and submit your request

  4. Check your email for a message from Smartaira with the subject:
    “Smartaira Password Reset”

    If you don’t see the email within a few minutes, please check your spam or junk folder.

  5. Open the email and click the reset link provided

    Note: The reset link will expire after 24 hours

  6. You will be taken to a page to create a new password

  7. Enter the following:

    • Your email address

    • Your new password

    • Confirm your new password

  8. Click “Reset Password”




Once completed, you will be redirected to the login page where your information will be pre-filled. Simply log in with your new password.


If you run into any issues, please contact Smartaira Support and we’ll be happy to assist you.


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