How do I cancel my services?

To process your service cancellation, please submit a request through your Smartaira Customer Portal. This ensures your cancellation is documented and handled as quickly as possible.

Step 1: Submit a Cancellation Request

Log into your Smartaira Portal and create a Support Ticket with the following required information:

• Service address (including unit number)
• Requested cancellation date
• Best contact phone number
• Date of birth on file (for account verification)

Providing complete and accurate information will help avoid delays in processing your request.

What Happens Next

Once your request is received:

• Our team will review and process your cancellation
• You may be contacted if additional information is needed
• You will receive confirmation once your service has been scheduled for cancellation

Please note that final charges may apply depending on your billing cycle and notice period.

Equipment Return

After your cancellation has been processed, you will need to return any Smartaira-leased equipment (such as modem, router, or SuperPods).

Return Address:

918 W 700 N Suite 107
Logan, UT 84321

Returning your equipment on time helps you avoid unreturned equipment fees.

Need Help?

If you have any questions or need assistance submitting your cancellation request, our Smart Desk is available 24/7 to help.

• Log into your Smartaira Portal and submit a Support Ticket
• Email us at support@smartaira.com
• Call us at (310) 974-8776

We’re here to make the process as smooth and straightforward as possible.