Many routers broadcast two Wi-Fi networks: 2.4 GHz and 5 GHz. Each one has its own strengths depending on how and where you’re using your device.

What’s the Difference?

2.4 GHz

  • Longer range (better for larger spaces or multiple rooms)

  • Better at passing through walls and obstacles

  • Slower speeds compared to 5 GHz

5 GHz

  • Faster speeds (great for streaming, gaming, and video calls)

  • Shorter range

  • May not perform as well through walls or at longer distances

Which Network Should I Choose?

  • Use 5 GHz if:

    • You are close to your router

    • You want faster speeds for streaming, gaming, or work

  • Use 2.4 GHz if:

    • You are farther away from your router

    • You are experiencing connection drops on 5 GHz

    • You are connecting smart home devices (many only support 2.4 GHz)

How Do I Know Which One I’m Connected To?

Check your Wi-Fi network name on your device:

  • Networks with “5G” or “5GHz” in the name = 5 GHz

  • Networks without it are usually 2.4 GHz

Quick Tip

If you're unsure, try both networks and see which one works best in your space. Performance can vary depending on your home layout and device.

Need Help?

If you’re still having trouble or experiencing slow speeds, please email support@smartaira.com and include the following:

  • Your full name

  • Property name

  • Address and unit number

  • Description of the issue

  • Which room(s) the issue happens in

  • Any troubleshooting steps you’ve already tried



Our team will be happy to help get you connected.