We understand that flexibility can be important when managing your monthly expenses.

At select communities, Smartaira may allow a one-time adjustment to your billing due date by up to 5 days before or after your current due date. This option is offered as a courtesy and may be subject to eligibility requirements and account standing.

What to Know Before Requesting

  • Due date changes are typically limited to one-time adjustments
  • Your account may need to be current or in good standing
  • Not all communities or accounts may be eligible
  • Adjustments may affect your billing cycle and could result in prorated charges

Our team will review your request and confirm what options are available for your account.

How to Request a Change

To request a billing due date adjustment, you can:

  • Log into your Smartaira Portal and submit a request through Support Tickets
  • Contact our Billing Team, available 24/7, at (310) 974-8776

A Smart Desk agent will review your request and assist you through the process.

After Your Request

Once your request is submitted:

  • Our team will evaluate your eligibility
  • You will be notified of the outcome
  • If approved, your new due date will be applied to your account

Need Help?

If you have questions about your billing cycle or would like help determining the best due date for your schedule, we’re here to help.

Our team is available 24/7 to make managing your account as simple and convenient as possible.