To keep your service active and avoid interruptions, it’s important to make payments by your due date.
If a payment is not received on time, a late fee may be applied to your account. When this occurs, you will be notified via email with details about the charge.
Avoiding Late Fees
To help you avoid late fees and potential service interruption, we recommend:
- Making payments on or before your due date
- Enabling AutoPay through the Smartaira Portal
- Regularly checking your account balance in the Smartaira Portal
Email Notifications
All billing notifications, including late fee notices, are sent to the email address on file for your account.
If you do not see a notification, please be sure to check your:
- Spam folder
- Junk folder
You may also want to add Smartaira to your safe sender list to ensure you receive important account updates.
Need Help?
If you have questions about a late fee or need assistance with your account, our team is available 24/7 to help.
- Log into your Smartaira Portal and submit a Support Ticket
- Email us at support@smartaira.com
- Call us at (310) 974-8776
We’re here to help you stay connected.