What Charges Will Appear on My Bill?

Created by Brice Nuttall, Modified on Fri, 3 Apr at 7:28 AM by Kayden Driggers

Your Smartaira bill includes charges for your internet service as well as any applicable fees associated with maintaining and supporting that service.

Initial Billing (First Invoice)

When your service is first activated, your initial invoice may be higher than expected. This is because:

You are typically billed for your first two months of service
Your billing cycle is being aligned with your ongoing monthly schedule

This ensures your account is set up correctly moving forward.

Common Charges You May See

Your statement may include the following types of charges:

Internet Service Fees

This is your primary monthly service charge based on the speed and plan you selected, such as:

100 Mbps Internet
300 Mbps Internet
500 Mbps Internet
Other available speed tiers

Cost Recovery Fee

This fee helps cover costs associated with:

Government-imposed fees
Regulatory compliance requirements

It allows Smartaira to continue providing service while meeting these obligations.

Smart Care Plan Fee

If enrolled, this fee covers:

Smartaira-leased equipment (such as modem/router or SuperPods)
Service protection, including reduced or covered service call costs

Installation Fees (If Applicable)

A one-time fee that may be charged for:

New service installation
Equipment setup

Unreturned Equipment Fees

If Smartaira-leased equipment is not returned after service disconnection within the required timeframe, an Unreturned Equipment Fee may be applied.

Additional Notes

Your bill may vary depending on account changes, such as upgrades or billing adjustments
Some charges may be prorated if changes occur mid-billing cycle
Not all customers will see every charge listed above

Need Help?

If you have questions about any charges on your bill, our team is available 24/7 to assist you.

Log into your Smartaira Portal and submit a Support Ticket
Email us at support@smartaira.com
Call us at (310) 974-8776

We’re happy to walk through your bill with you and ensure everything is clear.